Who We Are
Advancing employee effectiveness across cultures
IOR offers an integrated suite of services including Destination Services, Language Training and Cultural Training to provide stability and support during the relocation process. We ease the transition by enabling employees and their families to settle-in, adapt and thrive in their new communities and roles. As a trusted business partner, we work closely with our clients to provide customized solutions to best meet their specific needs and budgets.
IOR Values
-
Responsive to clients
Understand and be responsive to clients’ and customers’ needs.
-
Flexible custom solutions
We collaborate with you to provide flexible, customized solutions.
-
Embrace change
Innovate and embrace change
-
Having passion
Have passion for the business
-
Continuously learning
Continuously learn and expand our skill sets
-
Treat everyone with respect
We treat everyone with respect; and value diverse perspectives.
IOR Motto
Advancing Global Talent
IOR Mission
Advancing employee effectiveness across cultures
IOR Awards
Consistently Exceptional Quality
We created and adhere to the IOR Quality System (“IQ System”) which is based on continuous improvement methodology and drives every aspect of our culture and performance. Our goal is to continuously evaluate ways to improve customer satisfaction, increase efficiency, reduce costs and consistently exceed our own high-quality standards. It is a never-ending cycle of change and improvement. Following the IQ System enables IOR to deliver consistently exceptional relocation services customized for each location across the globe.
Analyze
All evaluation results are monitored and compared with our established KPI targets. If any areas are not consistently exceeding our targets, we determine the root cause and make changes to improve our processes.
Improve
IOR’s management team regularly reviews the KPI data to identify trends and proactively implement actions to ensure improvements in service delivery. This enables IOR to move from corrective to preventive actions.
Define
We establish clearly defined Key Performance Indicators (KPIs) for every aspect of the relocation service delivery. We also partner with our clients to incorporate, measure and exceed their KPIs.
Measure
Client and assignee feedback is critical to improving our quality, and we incorporate an evaluation process for every program. We also solicit client feedback via our Annual Client Survey.
Talent is our business… meet the IOR team
IOR teammates have a passion for our business which shows in everything we do. We all believe deeply in our mission of advancing global talent and understand what our customers are going through based on our own personal experiences of living and working abroad. Our team is always looking for ways to innovate and improve because we have a contagious desire for our customers to succeed.
MEET OUR TEAM
Sustainability is a Habit
IOR Global Services is a proud recipient of the EcoVadis Silver Rating. The rating process evaluates Environmental Impact; Labor and Human Rights; Ethics; and Sustainable Procurement.
EcoVadis is one of the world’s largest and most trusted provider of business sustainability ratings, learn more here about EcoVadis here.
Giving back is part of our DNA
Giving back to the community is an important part of IOR’s culture. Our team members are committed to sharing their time, knowledge and resources with non-profit organizations. IOR provides all employees with one paid vacation day each year that can be used for donating time to a non-profit organization of their choice.
Move for Hunger
Move for Hunger has partnered with the relocation industry to combat both food waste and food insecurity, offering relocating assignees the opportunity to donate their food to local food banks when they move. Since 2009, MFH has delivered over 32 million pounds of food to food banks across the United States and Canada. IOR has proudly partnered with MFH since 2020, and through our partnership we have provided 50,000 meals to those in need in our community.
Refugee One
RefugeeOne is a refugee resettlement agency that provides a full range of services to assist the refugee in becoming an independent, self-supporting member of the new community as soon as possible. IOR teammates work closely with the organization and generously donate time and money to provide stocked backpacks for kids going to school, winter coats, and starter kits for families as they moved into their first apartments.
Pro Bono CT
IOR offers its expertise to non-profit organizations interested in providing intercultural awareness and skills development programs to their staff and volunteers on a pro bono basis. Our organization is built on the belief that greater intercultural awareness coupled with the opportunity to develop the skills needed to interact effectively across cultures leads to greater productivity. We have had the privilege of working with several outstanding non-profit groups as part of this initiative.
Diversity & Inclusion Statement
At IOR, we embrace our clients, customers, employees and consultants’ differences in age, race, ethnicity, disability, family status, gender identity, language, national origin, religion, and other characteristics. These differences are unique and we value them. Our encouragement of diversity and inclusion drives better collaboration, more innovation and is vital to IOR’s mission of Advancing Global Talent.
