Why IOR

Our people and processes
distinguish us from the rest

Since 1979, our clients have trusted us for high quality global mobility and talent management solutions to advance employee effectiveness across cultures. IOR offers the benefits of working with a sophisticated global organization with innovative technology, certified quality processes and broad geographic coverage combined with personalized service and customization.

Quality

IOR delivers consistently exceptional quality in relocation services by following a proprietary, continuous improvement-based system.
Value

IOR delivers consistently exceptional quality in relocation services by
following a proprietary, continuous improvement-based quality system.
Service

We provide unparalleled response times and customized relocation solutions by working closely with our clients to best meet their specific needs.
Technology

Our investments in technology keep clients informed with real-time data in a highly secure system and provide valuable destination information for assignees.

Quality

Certified processes

The EuRA Global Quality Seal is based on the ISO-9001 process management model which specifies the processes and Key Performance Indicators (KPIs) that reflect the very highest standards in relocation services.

Exceptional results

By earning and maintaining the EuRA Global Quality Seal, IOR is committed to measuring and exceeding industry-leading standards for quality, responsiveness and client service, which we have done every year since 2014.

Value

Guaranteed value. Demonstrated return on investment.

We know that companies are focused on getting a return on their investment, and IOR delivers. In 2025, we achieved rental and cost savings that generated a return on investment of 83% for our clients. That means that over the course of a two-year assignment, our programs almost pay for themselves. From concessions on rent to savings on parking and other amenities, IOR Destination Consultants are laser-focused on providing cost savings to each employee they support.

Personal touch in a virtual world

In a world that is increasingly automated, IOR remains deliberately and thoughtfully hands-on. Our technology enhances visibility and efficiency between IOR, assignees & families, and our clients. But the experience is led by people, our expert Destination Services Consultants, who stay closely engaged and accountable throughout the assignment. The result is not just a streamlined process, but a supported and modern customer journey, where clients and assignees never feel on their own.

Language training and cultural training guarantees

IOR stands behind the quality of our language and cultural training. Our programs are built to deliver impactful content and to achieve meaningful results, and we hold ourselves accountable to that outcome. Through a structured needs analysis, careful trainer matching, and ongoing quality oversight, our team ensures each learner is supported throughout their unique learning journey. If progress isn’t on track, we adjust; effective training isn’t optional; it’s guaranteed.

Relocation services for every budget

IOR offers flexible relocation programs designed to fit a wide range of budgets without compromising quality. Our scalable approach ensures each assignee receives the right level of support for a smooth and successful transition.

Service

We provide customized solutions because no two clients or assignees are alike.

We take great pride in working closely with our clients and their employees to provide customized mobility solutions to best meet their specific needs and budgets. Our highly experienced Program Managers handle a limited number of programs to ensure high-touch service and responsiveness. But don’t take our word for it—IOR earned a 4.8 out of 5.0 Responsiveness rating in our Annual Client Survey, alongside nine years of exceptional client advocacy, including seven years of 100% recommendation rates and Net Promoter Scores of 88 and 89.

The power of empathy

We understand what employees and families are going through based on our own personal experiences of living and working abroad. This empathy enables us to connect with our customers in a highly personal way.

100%

Client recommendation rate 10 years in a row

Unrivaled response time

IOR responds quickly to its clients to match the speed demanded by today’s global market. Our KPI for response times is 2-4 hours.

97%

Assignee Recommendation Rate

Exceptional customer experience

When assignees and their families feel supported, the assignee is better able to focus on business objectives and family members can begin to settle into their new lives.

4.6

out of 5.0 Assignee Satisfaction

Customized solutions

IOR provides high-touch, personalized and highly customized solutions because we listen to our clients and relocating employees.

100%

Client Recommendation Rate 10 Years in a Row

Technology

Providing a personal touch in a virtual world for our clients

Does your provider of Destination Service, Cultural Training or Language Training manage its programs with secure technology as a backbone? Does their work-flow automation allow more time for the human side of relocation support? One of IOR’s core values is our commitment to Quality – that means high-quality technology that keeps all parties & information safe, as well as high-quality service delivery, even when delivered virtually. Whether in-person or online, we’ve got your back.