Knowledge. Empathy. Dedication.
IOR’s team is made up of the most passionate, knowledgeable and dedicated group in the industry. Our first-hand knowledge of global relocation, coupled with our own international experiences, provide us with the experience and empathy to benefit our clients and their employees. We are committed to continuously innovating and improving to provide the highest quality relocation services in the industry.
Meet Our Management Team
Drawing on our years of international experience, the IOR Management Team offers clients a unique perspective on addressing and solving global challenges. We listen to our clients to create customized solutions that meet their objectives and budget. Our team of thought leaders and industry experts provide clients with timely market insights and knowledge.
Rob Burns Chief Executive Officer
Rob is responsible for setting IOR’s strategic growth objectives; working closely with the management team to execute the strategic plan; and ensuring the company’s financial strength and soundness. Rob came to IOR from the investment banking industry. He was responsible for managing global corporate relationships, developing new business, and advising clients on strategic transactions. He holds an MBA from The University of Chicago Booth School of Business and a BS in Finance from Clemson University, where he spent a year studying and working abroad in London.
Suzy Leinbach, GMS, MIM Senior Director, Quality and Customer Experience
Suzy oversees IOR’s Client Services team and Quality Management, as well as supervises IOR’s continuous improvement-based business system, the IQ System (IOR Quality System). As Director of Client Services, she is responsible for maintaining superior program delivery and client satisfaction for Destination Services, Language Training, and Cultural Training programs. As Director of Quality Management, she ensures IOR is exceeding quality objectives and key performance indicators across all IOR businesses. Prior to IOR, Suzy worked for Hewitt Associates, First Commonwealth, and was a substitute teacher at the elementary level. She has a BA in Economics from DePauw University. Her international experience includes a sojourn in Paris as an au pair, Rome as a student, and Mainz, Germany as an expat spouse.
Diana Melbourn, GMS MIM+ Director, Global Client Solutions
As IOR’s Director of Global Client Solutions, Diana is responsible for developing and maintaining partner relationships and identifying effective and cost-competitive Destination Services, Language, and Intercultural training solutions for her global client base. Diana also oversees IOR’s Sales and Marketing department and ensures her team’s objectives best align with industry trends and continuously meet the evolving needs of IOR’s customers. Diana’s professional background is enhanced with a B.S. Ed degree in Health Education from Northern Illinois University. Prior to cultivating business opportunities for IOR, Diana began her career in mobility as an expatriate in Taiwan and Antigua for three years. While navigating the many challenges of living and working abroad, Diana developed empathy and an innate desire to bridge cultural gaps amongst her students, fellow colleagues, and expatriate friends from across the globe.
Christina Miller, GMS Manager, Global Client Solutions
As IOR’s Manager of Global Client Solutions, Christina is responsible for developing and maintaining partner relationships and identifying effective, cost-competitive, and tailored Destination Services, Language, and Intercultural Training solutions for her global client base. Christina’s professional background is enhanced with a B.A. in Spanish Language & Literature from Miami University. Prior to pursuing client partnerships and business opportunities for IOR, Christina worked in VIP property management in Colorado, served as a Teach for America educator, and corporate event planner in Texas. Christina is originally from Puerto Rico and lived in Spain. She is a fluent Spanish speaker and has firsthand experience with the challenges and joys of bridging cultures in both personal and professional settings.
Andrea Gullickson, GMS, MIM Senior Manager, Destination Services
Andrea Gullickson, GMS, MIM, has over 15 years of Destination Services experience, first in the field directly supporting relocating employees as a Destination Services Consultant, and more recently utilizing her program management skills to work closely with our client partners to deliver quality Destination Services programs. Andrea was promoted to Senior Manager of Destination Services in 2022, where she works closely with IOR’s Global Client Solutions team as a DS subject matter expert and aides in the development of client resources and communications regarding DS trends. Andrea was born and raised on Long Island NY and has lived in Pennsylvania, Washington D.C., Seattle, Washington, and Northern Virginia. She earned her Bachelor of Arts from Bucknell University. Andrea began her career working on a winning Presidential Campaign and then relocated to Seattle where she employed her directorial and managerial skills to create a strong political field organization. Following her political work, she became the Director of Administration for a startup company in Seattle. After relocating with her family to Virginia, Andrea immersed herself in fundraising for her children’s school, a role she continued when she moved to Chicago in 2006.
Cheryl Hart, CRP, GMS Director, Destination Services Resourcing
Cheryl oversees all aspects of IOR’s Destination Services program delivery and quality assurance procedures. She manages IOR’s resourcing and global Destination Services Consultant network, working with the Client Services team to maintain program quality and supporting the sales staff in their efforts to grow the Destination Services business. Prior to joining IOR, Cheryl had 12 years’ experience in employee staffing and recruitment. She also worked for Cultural Care Au Pair as a Local Childcare Coordinator. Cheryl holds a BS in Merchandising from Florida State University in Tallahassee.
Anna Dabrowska, GMS, MIM Operations Manager, Destination Services
Anna Dabrowska, one of IOR’s Operations Managers, is responsible for managing a team of program managers, in addition to being a lead program manager on several key accounts at IOR. Anna previously worked with Cartus, where she worked as an International Assignment Consultant. Anna’s experience includes being a teacher at the Tulip Dutch Language School in Chicago, IL, where she taught Dutch expat children their language and culture. Additionally, Anna was a Dutch language trainer working with professionals relocating to the Netherlands. Prior to that, Anna worked as an interpreter, office manager and travel agent. Her international experience is extensive, having worked and lived in the United States, the Netherlands and Poland. Originally from Poland, Anna holds a master’s degree in Dutch Philology from the University of Wroclaw, Poland. Anna is multilingual, speaking English, Polish, Dutch, and Russian. She is very active in the Dutch Expat Community in Chicago. She loves to travel and is always planning next trip with her family.
Irena Lovrinovic, GMS, MIM Operations Manager, Destination Services
Irena Lovrinovic, one of IOR’s Operations Managers, is responsible for managing a team of program managers, in addition to being a lead program manager on several key accounts at IOR. Irena has 10 years of industry experience, having worked in variety of roles including Household Goods, Program Management, Corporate Social Responsibility and most recently as an Operations Manager. Irena has a BS Degree in Business Management and is also GMS and MIM certified. Irena moved to US from Bosnia and Herzegovina and has lived in Chicago area since 1996. In addition to having lived on two continents, Irena traveled throughout Europe and North and Central America. Irena has a true passion for helping others, learning about new cultures, and connecting with people. She has three kids, enjoys traveling, camping, gardening, and being outdoors.
Rita Shulda, M.A., GMS Director, Language Training & Innovation
Rita manages the IOR language department as well as IOR’s
individual, group, and corporate language training courses for
international assignees, families, and children. Rita joined IOR from Illinois State University (ISU) where she graduated with a Master of Arts in Spanish Linguistics and Pedagogy. She also has a certificate in Teaching English to Speakers of Other Languages and taught English at ISU to various programs from Mexico and Panama. Rita has lived in Spain and Ecuador, both as a student and volunteer. She is trilingual in English, Spanish, and Italian.
Teresa Guitterez, GMS Director, Intercultural Solutions and Diversity & Inclusion Lead
Teresa designs and facilitates face-to-face and virtual learning opportunities focused on developing intercultural communication skills, building multicultural teams, post M&A integration, and building skills for addressing the challenges of today’s complex global work environment. Teresa also oversees IORs network of professional intercultural trainers around the world. She brings a wealth of experience from being a Marketing Director of a leading international school in Shanghai, and also brings operations and management experience, through working in the expatriate service provider space in China as well. She holds a BA in Political Science from UCLA, and a Master of Science in Management from Boston University.
Melissa Kellom Accounting Manager
Melissa oversees the accounting department and joined IOR in 2019. She worked in the hardware industry for many years assisting stores with pricing and worked for a couple small family owned business doing all accounting tasks. Melissa was born and raised in Idaho so moving to Illinois was a cultural change for sure but she loves everything about the city. She has been to all 50 states and over 45 countries. Melissa graduated with honors receiving her Bachelors in Accounting.
What percentage of IOR Employees are bilingual?
32% of IOR employees are bilingual. In fact, 23% of our staff speak three or more languages!
How many different languages are spoken by IOR employees?
IOR employees speak a combined total of 14 different languages
Percentage of IOR employees have lived/worked abroad?
65% of IOR employees have lived or worked abroad
What is the average tenure of IOR’s Management Team
The average tenure of IOR’s Management Team is 8 years
What is IOR’s combined number years of industry experience?
Between it’s employees, IOR has 275 years of industry experience