Knowledge. Empathy. Dedication.
IOR’s team is made up of the most passionate, knowledgeable and dedicated group in the industry. Our first-hand knowledge of global relocation, coupled with our own international experiences, provide us with the experience and empathy to benefit our clients and their employees. We are committed to continuously innovating and improving to provide the highest quality relocation services in the industry.
Meet Our Management Team
Drawing on our years of international experience, the IOR Management Team offers clients a unique perspective on addressing and solving global challenges. We listen to our clients to create customized solutions that meet their objectives and budget. Our team of thought leaders and industry experts provide clients with timely market insights and knowledge.
Rob Burns Chief Executive Officer
Rob is responsible for setting IOR’s strategic growth objectives; working closely with the management team to execute the strategic plan; and ensuring the company’s financial strength and soundness. Rob came to IOR from the investment banking industry. He was responsible for managing global corporate relationships, developing new business, and advising clients on strategic transactions. He holds an MBA from The University of Chicago Booth School of Business and a BS in Finance from Clemson University, where he spent a year studying and working abroad in London.
Sarah Caldwell Senior Director, Global Client Solutions
Sarah has over two decades of experience in human resources, business development, and account management in the insurance and relocation industry. Sarah serves a diverse client base of Fortune 50 – 500 clients. Prior to joining IOR, Sarah was Director of Human Resources for the Federal Life Insurance Company in Deerfield, Illinois. Additionally, Sarah worked in corporate and field human resources as an efficiency expert with The Travelers Insurance Company. Ms. Caldwell’s background is complemented by a BS degree in Business Administration from Colby-Sawyer College in New London, New Hampshire.
Cheryl Hart, CRP, GMS Director, Destination Services
Cheryl oversees all aspects of IOR’s Destination Services program delivery and quality assurance procedures. She manages IOR’s resourcing and global Destination Services Consultant network, working with the Client Services team to maintain program quality and supporting the sales staff in their efforts to grow the Destination Services business. Prior to joining IOR, Cheryl had 12 years’ experience in employee staffing and recruitment. She also worked for Cultural Care Au Pair as a Local Childcare Coordinator. Cheryl holds a BS in Merchandising from Florida State University in Tallahassee.
Yulia Carson Director, Global Talent Development
Yulia designs and facilitates face-to-face and virtual learning opportunities focused on developing intercultural communication skills, building multicultural teams, post M&A integration, and building skills for addressing the challenges of today’s complex global work environment. Yulia also oversees IORs network of professional intercultural trainers around the world. A native of Russia, Yulia has spent the last 17 years in the United States. She holds a B.A. in Cultural Anthropology, and is currently pursuing a graduate degree in Adult Learning and Change Management from Northwestern University. Yulia is fluent in both Russian and English, as well as conversational in French.
Diana Melbourn, GMS Director, Global Client Solutions
Diana has over five years of international relocation and account management experience. As IOR’s Director of Global Client Solutions, Diana is responsible for developing and maintaining partner relationships, and identifying effective and cost-competitive solutions for her global client base.
Prior to cultivating business opportunities for IOR, Diana began her career in global mobility as an expatriate in Taiwan and Antigua for two and a half years. Upon her return to the States, Diana continued to pursue her passion for helping people in international pursuits by accepting a position as a Relocation Coordinator. In 2015, Diana joined IOR Global Services as a Destination Program Manager which later evolved into her current role. Diana’s professional background is enhanced with conversational Mandarin Chinese and Spanish.
Suzy Leinbach, GMS Senior Director, Quality and Customer Experience
Suzy oversees IOR’s Client Services team and Quality Management, as well as supervises IOR’s continuous improvement-based business system, the IQ System (IOR Quality System). As Director of Client Services, she is responsible for maintaining superior program delivery and client satisfaction for Destination Services, Language Training, and Cultural Training programs. As Director of Quality Management, she ensures IOR is exceeding quality objectives and key performance indicators across all IOR businesses. Prior to IOR, Suzy worked for Hewitt Associates, First Commonwealth, and was a substitute teacher at the elementary level. She has a BA in Economics from DePauw University. Her international experience includes a sojourn in Paris as an au pair, Rome as a student, and Mainz, Germany as an expat spouse.
Jenny Rudnick, CPA Director, Accounting
Jenny oversees all of the Accounting, Payroll and Human Resources functions of IOR. She joined IOR in 2012 following ten years in public accounting with Ballen & Co. in Lake Forest, IL. Prior to that, she worked at a number of corporations including Moore Business Forms Inc. and Omron Healthcare in all facets of corporate accounting. Currently, she is the outside accountant for a number of non-profit cultural organizations including the Lake Forest Symphony. Born and raised in Chicago, Jenny has lived in England and Israel and has travelled extensively; including six months spent driving overland from Sri Lanka to Denmark. Jenny attended Connecticut College and Pomona University and is a Certified Public Accountant.
Rita Hess, M.A. Director, Language Training
Rita manages the IOR language department as well as IOR’s
individual, group, and corporate language training courses for
international assignees, families, and children. Rita joined IOR from Illinois State University (ISU) where she graduated with a Master of Arts in Spanish Linguistics and Pedagogy. She also has a certificate in Teaching English to Speakers of Other Languages and taught English at ISU to various programs from Mexico and Panama. Rita has lived in Spain and Ecuador, both as a student and volunteer. She is trilingual in English, Spanish, and Italian.
What percentage of IOR Employees are bilingual?
61% of IOR employees are bilingual. In fact, 41% of our staff speak three or more languages!
How many different languages are spoken by IOR employees?
IOR employees speak a combined total of 14 different languages
Percentage of IOR employees have lived/worked abroad?
75% of IOR employees have lived or worked abroad
What is the average tenure of IOR’s Management Team
The average tenure of IOR’s Management Team is 8 years
What is IOR’s combined number years of industry experience?
Between it’s employees, IOR has 275 years of industry experience