Click the link below to watch:

The Impact of Culture on Customer Service

If you would like this webinar to count towards GMS or CRP credits through WWERC, please follow the instructions below:

TO ADD CREDIT(s)

Don’t forget to claim your GMS and CRP credit through Worldwide ERC!

Follow the steps below to add your credits:

• Go to the Worldwide ERC® website and sign in (or join if you don’t already have an account).
• Once signed in, click on “CRP Management” under the “Shortcuts” section on your personal information page.
• Click “Add Credits” and enter the seminar ID below:
  • Recorded Session: 28050 – Your credits will appear in your record instantly!

We’d love to hear your thoughts! If you have feedback or follow-up questions, please take a moment to complete our short survey.

A special thank you to Mercedes N. D’Angelo, IOR’s Senior Manager of Intercultural Solutions and Olga Collin, IOR’s Senior Advisor of Intercultural Solutions, for sharing their expertise on navigating cultural differences, adapting communication styles, and building trust across diverse markets. We hope you left the session feeling empowered to elevate your service delivery and create stronger, more inclusive customer relationships.