Session 1: Working Effectively Across Cultures - Brazil



June 6, 2012
Time 12:00 - 1:00 PM (CT)

Presented by IOR Global Services
Charisse Kosova, Manager, Intercultural Training
Dr. Yara DeAndrade, Intercultural Trainer, Coach & Business Presenter

As Brazil continues to build momentum as a key player in the international business world, companies are increasingly interested in finding ways to establish relationships with Brazilian clients and vendors, and work effectively with their Brazilian colleagues. Even when the commitment is strong and intentions are good, working in Brazil can present challenges that can become stumbling blocks for effective business and communication.  Understanding and bridging the cultural differences that lead to the challenges can give companies a key competitive advantage.

This session will:

  • Identify challenges that U. S. Americans and other European cultures have working in Brazil
  • Provide an overview of the historical context that led to Brazil’s current role in the global business world
  • Explore cultural differences that impact the performance of core business functions
  • Suggest strategies for bridging differences that can lead to more effective working relationships
  • Offer tips on protocol, etiquette and business entertaining


Presenter Biographies:

Charisse Kosova, Manager of Intercultural Training, designs and develops intercultural curricula  and manages IOR’s international training team. In addition, Charisse facilitates face-to-face and virtual programs focused on intercultural communication skills, building multicultural teams, and developing strategies for addressing the challenges of the global workplace.

Charisse has lived and worked in the US, Morocco, Japan and the UK and in Ethiopia as a child. In London, she led work exchange department for an international education organization. In Japan, she provided language and cross-cultural consulting for Japanese professionals in the manufacturing industry.  In Austin, Texas, Charisse was IOR’s lead trainer for the Motorola Semiconductor intercultural training project. She also developed cross-cultural training seminars for University of Texas. Charisse has spent considerable time in the non-profit sector and was the Training Coordinator at Literacy Chicago; Program Director at Literacy Austin; and a Peace Corps volunteer in Morocco for two years.

Charisse holds a BA degree in Sociology / Journalism from the University of Wisconsin-Madison and Master's in Adult Education from National Louis University, Chicago, and  has studied French, Hebrew, Moroccan Arabic, and Japanese. She is certified in several intercultural assessment instruments and is an ASTD certified Workplace Learning and Performance Coach. 

Dr. Yara DeAndrade a native of Brazil, currently lives in St. Louis, Missouri, since 1996. She works as intercultural trainer, coach and business presenter, with expertise in Latin America. Her international experience includes over twenty years of independent and corporate know-how with highly competitive global corporations, in manufacturing, services, financial and retail industries, where she was responsible for Strategic Planning, Human Resources, Organization Design, Performance and Knowledge Management, as well as for the Administration of Expatriates. In the United States, Dr. DeAndrade specialized in teaching, coaching and training, designing and delivering several workshops and training programs for several organizations.