Language Program Coordinator

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April 2018 By: admin

Job Summary

The full-time Language Program Manager (LPM) is responsible for overseeing all day-to-day aspects of the life cycle of language programs, from initiation to completion, for several of IOR’s Language Training clients. The LPM interfaces with language learners, Language Trainers, client Human Resource contacts and relocation companies, and IOR team members to deliver outstanding language training. The LPM provides excellent administrative support to all participants in the language learning process. S/he will also perform various administrative duties within the Language Department to ensure excellent and timely completion of essential Language Department objectives.

The Language Program Manager reports to the Director of Language Training. The Language Program Manager does not have direct reports.

Responsibilities & Essential Job Functions

PROGRAM MANAGEMENT

  • Oversee all aspects of multiple language programs worldwide from initiation to
  • Conduct needs assessment intake with language
  • Manage and track program expense budgets. Approve and order educational materials. Coordinate with accounting to invoice clients. Review and approve monthly trainer
  • Facilitate periodic evaluations of trainers and assessments of learner
  • Mediate conflicts that may arise between language trainers and Propose solutions to service issues that arise. Escalate when appropriate and report any service issues to senior management.
  • Record all program information in IOR’s proprietary account management systems (Gateway & IRMA), Excel, and other Microsoft Office and online
  • Assist in keeping language trainer contact information up to date and accurate in a central
  • Create monthly and other incidental reports and summaries of language
  • Support in recruiting, interviewing and hiring new language trainers as needed. Negotiate rates when
  • Prepare and collect appropriate wrap-up
  • Know status of all language programs and pro-actively keep in contact with all parties

ADMINISTRATIVE DUTIES

  • Work with Director of Language Training and Language Training team in order to consistently meet, maintain, and exceed departmental quality objectives
  • Run reports regularly
  • Approve and process lesson record submissions to ensure timely payments to Language Trainers
  • Data entry

OTHER

  • Periodic coverage to support team PTO
  • Other general administrative projects and quality assignments as needed

 

Job Qualifications

  • Minimum 2 years’ experience working in professional business environment
  • Tech savvy; fluent in MS Office Suite (Word, Excel, Outlook); ability to learn proprietary and commercial software systems (Gateway, IRMA, Survey Monkey)
  • Independent worker who needs little direction to accomplish tasks under strict deadlines. Able to work under pressure and prioritize multiple tasks that occur simultaneously
  • Strong team player, able to forge and maintain professional relationships in addition to building ongoing relationships with a worldwide network of language trainers and learners
  • Conscientious and attentive to detail
  • Excellent verbal and written communications skills, including telephone and negotiation skills
  • Demonstrable client-relations and customer service skills
  • Problem solver; able to approach challenging issues and propose and implement solutions
  • International experience living/working abroad preferred
  • Cultural sensitivity; comfortable speaking to individuals of many backgrounds around the world
  • Love of languages and learning/teaching languages

Educational

  • Bachelor’s degree or equivalent in a particular language, area studies, linguistics, or the field of education
  • Familiarity with field of language teaching and languages of the world; foreign language ability a plus

KEY PERFORMANCE INDICATORS

  • Align approach to work with IOR core values
  • Confirm acceptance of service delivery following authorization within ½ working day
  • Contact assignee directly following authorization within ½ working day
  • Respond to telephone calls from clients and customers within ½ working day
  • Respond to emails from clients and customers within one working day
  • Communicate evaluation results to Consultants and clients
  • Address emergencies within 2 working hours
  • Send out correct invoices according to client requirements and local law
  • Exhibit knowledge of client policy, services, and reporting requirements by all relevant personnel working on a client account
  • Enter relevant key milestones and program tracking in “Tracker,” “Gateway,” and “IRMA.”
  • Acknowledge complaints within 2 working hours, report on status of complaints within one working day, and then ongoing until resolved
  • Anticipation of department needs; ability to collaborate well with the team

If you are interested or know someone who may be,
please send your resume and cover letter to:
careers@iorworld.com