Senior Manager, Global Talent Development

Back
July 2018 By: admin

DESCRIPTION

 

The Senior Manager, Global Talent Development is responsible for overseeing administrative operations of the group and for managing intercultural training programs from authorization to billing. This includes day-to-day interactions with IOR’s clients, trainers and international assignees to support the delivery of Intercultural Training and Leaning and Development programs worldwide. The Senior Manager communicates with clients (HR or Relocation Management Company contacts) responsible for service authorizations and ensures programs and processes run smoothly to address client needs. The Senior Manager reports to the Director of Global Talent Development

 

Manage Daily Operations of Global Talent Development Group (GTD)

  • Consult regularly with staff with respect to delivery of training services, management of assessment tools, billing and other operational functions
  • Supervise Intercultural Program Manager(s); distribute and manage workload
  • Assume leadership of the GTD department when Director of GTD is absent, including organize and lead regular department meetings; report to management
  • Participate in / initiate conversations and meetings with clients to build strong relationships
  • Serve as point of contact for RMC and Direct GTD Clients
  • Ensure continuous improvement and quality assurance for department
    • Maintain communication and cooperation with Global Quality manager
    • Oversee evaluation process and take action on quality measures including serving as first escalation point
    • Continue improving and updating program processes and incorporating technology as needed
  • Support IOR branding and marketing efforts through developing and revising proposals, communications, website and social media content, and collateral

Intercultural Training Program Management

  • Receive and process authorizations
  • Select trainers in collaboration with Director GTD as needed; serve as main point of contact with trainers with regard to program set-up and logistics
  • Seek approval for travel budgets and other expenses with Client / RMC, as needed
  • Select Daily Living, Business Resource or other consultants
  • Communicate with trainer and consultant to make sure all have necessary contact information
  • Maintain virtual training materials
  • Manage process through Gateway / IRMA
  • Manage program evaluation process
  • Approve and manage trainer and consultant expenses
  • Manage billing process
  • Gather data for client reporting and submit regular reports according to client timeframes

 

Global Talent Management (Consulting/Learning & Development/Coaching)

  • Work with Global Talent Director to administer global talent development programs
  • Assist with setting up and monitoring assessment instruments (GCI, IDI, SAGE, etc.)
  • Prepare assessment reports and materials for sessions, as needed
  • Assist with travel arrangements, as needed
  • Process evaluations as requested by client
  • Process expense forms and billing
  • Issue contracts for new GTM / L&D Facilitators (same as training contracts)

 

QUALIFICATIONS

 

Job Specific

  • Excellent organization and management skills; strong attention to detail
  • Takes initiative on training program administration and management an eye toward continuous improvement
  • Comfortable in working under pressure by prioritizing multiple tasks and deadlines
  • Competent with current communication technology; proficient with MS Office Suite and web delivery platforms
  • Excellent written, oral and interpersonal communication skills; comfortable interacting with and presenting to clients and customers

Education & Experience

  • 4-year college degree
  • Experience working in a professional services environment
  • International and/or cross-cultural experience
  • Experience with collaborative sales / relationship management approach
  • Knowledge of foreign language a plus

Performance Measures

  • Adhere to IOR Key Performance Indicators including response times
  • Maximizing capture rates on cultural training
  • Effective performance of the training department in the delivery of IOR’s training services worldwide
  • High quality program delivery as measured by evaluations and client reviews
  • High quality administrative processes that are efficient and cost effective
  • Timely completion of tasks
  • Appropriate communication within and across departments to coordinate competing priorities

Interested? Please send your resume and cover letter to:

careers@iorworld.com