Intercultural Program Manager


The Intercultural Program Manager (IPM) is responsible for managing intercultural training programs from authorization to billing. This includes day-to-day interactions with IOR’s clients, trainers and international assignees to support the delivery of Intercultural Training programs worldwide. The IPM communicates with clients (HR contacts or Relocation Management Company contacts) responsible for service authorizations and ensures programs and processes run smoothly to address client needs. S/he will also serve as a member of the IOR Tech Team and the marketing liaison for the department. The IPM reports directly to the Director of Global Talent Development


Intercultural Training Program Management

  • Receive and process authorizations
  • Select trainers in collaboration with Director GTD as needed
  • Serve as main point of contact with trainers with regard to program set-up and logistics
  • Seek approval for travel budgets and other expenses with Client / RMC, as needed
  • Select Daily Living, Business Resource or other consultants
  • Communicate with trainer and consultant to make sure all have necessary contact information
  • Maintain virtual training materials
  • Announce programs and manage process through Gateway
  • Manage program evaluation process
  • Approve and manage trainer and consultant expenses
  • Manage billing process
  • Gather data for client reporting and submit regular reports according to client timeframe

Global Talent Management (Consulting/Learning & Development/Coaching)

  • Work with Global Talent Director to administer global talent development programs 
  • Assist with setting up and monitoring assessment instruments (GCI, IDI, DISC, etc.) 
  • Prepare assessment reports and materials for sessions, as needed 
  • Assist with travel arrangements, as needed
  • Process evaluations as requested by client
  • Process expense forms and billing
  • Issue contracts for new GTM / L&D Facilitators (same as training contracts)



Job Specific

  • Takes initiative on training program administration and management an eye toward continuous improvement
  • Superior organization skills; conscientious; attention to detail
  • Comfortable in working under pressure by prioritizing multiple tasks and deadlines
  • Technology competence:
    • Office 365 (Excel, Word, PowerPoint, SharePoint, Skype)
    • GoToMeeting, Webex, and other communications web tools
    • Adobe Software Suite (Adobe Sign, Publisher, Writeable PDF)
    • Google Drive
    • Ability to become proficient on IOR propriety systems: IRMA and GATEWAY
    • Excellent written, oral and interpersonal communication skills

Education & Experience

  • 4-year college degree
  • Experience working in a professional services environment
  • International and/or cross-cultural experience
  • Knowledge of foreign language a plus



  • Adhere to IOR Key Performance Indicators
  • Timely completion of tasks
  • Maximizing capture rates on cultural training
  • Appropriate communication within and across departments to coordinate competing priorities
  • Maintain competence with necessary communication and information processing technology
  • Ensure smooth, efficient and organized documentation and processes


To apply for this position, please submit a current resume with cover letter addressed to Human Resources at In the subject line, please specify “Intercultural Program Manager”.

No phone calls please. Due to the volume of applications we receive, we are only able to contact you if we are interested in pursuing your application further.  Salary commensurate with experience. Relocation assistance is not provided for this position.