Communicating Effectively Via Technology Across Cultures

Challenge: A large pharmaceutical company asked IOR to deliver special sessions on virtual communication practices to its global HR group.  With the increasing use of email, voice mail, teleconferencing, and other technologies, the company wanted guidelines for greater effectiveness in communicating virtually across cultures.

IOR Program Solution: IOR designed a course to help identify the company’s current communication challenges and examine potential solutions.  Participants provided examples of their difficult interactions enabling all the participants to work with relevant and meaningful data.

Results: The global HR group brainstormed ways to improve communication practices with each other and their internal customers.

Virtual Communication