Communication Across Cultures

Communication challenges often lead to disagreements and negative feelings that interfere with work productivity. Even something as simple as eye contact and smiling can be interpreted very differently by cultures around the world. By developing an awareness of the way communication styles impact our perceptions, we are able to better understand the dynamics of cross-cultural interactions.

IOR’s interactive programs incorporate research-based information, engaging simulations and an emphasis on general and client-specific case studies to help employees build or further develop cross-cultural communication skills. As the program moves forward and engages participants, almost everyone has a miscommunication story to share and debrief, applying the concepts explored during the program. By analyzing various levels of communication, both virtual and face-to-face, and practicing ways of re-framing messages, participants begin to experience the power of adapting communication styles in order to make their message understood, and understand others.